Category Archives: consulting

No Excuses

There are two kinds of people in the world, those give reasons, and those who give results. When I consider the new year and where I want to be going, I realize that I have been among the former group … Continue reading

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Sales 101 – Lessons from a 3 year old

I travel internationally and teach sales and service to thousands. One of the key themes I teach about is the art of sales. My three year old sweetheart, Elizabeth, has evidently been paying close attention — or it just comes … Continue reading

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Customer Service: What to work on first

It’s been a while, but I’m back! Here to talk about the law of primacy and recency. Enjoy! Special thanks to Cindy Pautzke at Participant Centered Results! http://www.participantcenteredresults.com/

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